Returns & Exchanges | Tato's Mallets
Hassle-Free Returns, Guaranteed Quality
We stand behind every product and make returns or exchanges simple and fair.
Our Return Policy
30-Day Return Window
You have 30 days from delivery to return eligible items for a full refund or exchange.
Original Condition Required
Items must be unused, undamaged, and in original packaging to qualify for return.
Custom Items Exception
Custom or personalized products are final sale and cannot be returned or exchanged.
Damaged or Incorrect Items
We're here to help resolve any issues with your order quickly and professionally.
Check Your Package
Inspect your order and note any box damage.
Take Photos
Photograph the damaged item, inside, and outer box.
Send Details
Email photos and order number to info@tatosmallets.com.
We'll Make It Right
Our team reviews each case quickly for replacement or refund.
Final Sale Items
Polo mallets and custom-made items are final sale and not eligible for return or refund. All personalized or made-to-order products are crafted specifically for each customer and cannot be resold.
We take great care in creating each custom piece to your exact specifications. Please review your order carefully before completing your purchase.
Returns
We make returns simple and hassle-free! If you need to return an item, you can easily start the process through our Easy Returns Portal. Just click the button below and follow the quick steps to get your return started. We're here to make your shopping experience as smooth as possible.
Exchanges
Need a different size or style? No problem! Use our Easy Returns Portal to exchange your item in just a few minutes. Simply select your order, choose your new preference, and we'll take care of the rest with hassle-free processing.
Refund Processing
Refunds are processed automatically once a returned item is inspected and approved. Customers can track their refund status through our Easy Returns Portal for real-time updates on their return.
Need help with your return?
Have questions about returns or exchanges? We're here to help! For the fastest response, message us on WhatsApp, or reach out by email or phone.
WhatsApp Email [Call](tel:+1 561 790 6868)
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